WAVETOOL FAQ

When activating or de-activating the licenses, you’ll need a working internet connection. Set the service order of the port connected to the internet to be the first in the service order list (Computer’s Sys Pref ->Network->Bottom left corner drop down menu), to make sure that Wavetool connects to the internet and is not trying to find the internet from the audio control port, for example. In case the “License type” drop down menu shows option “Wavetool” only, it means that the computer cannot access our server for some reason. Reboot the computer and see if it helps. Also, if you typed in the activation code manually, please make sure that there’s no typo or an extra space or mark in the code and that it is exactly the code you received when the license was purchased.

Yes. On a computer that currently has the license active, in Wavetool go to Wavetool menu item and choose “Licensing”. While connected to the internet, choose “deactivate” and the license will be available for a new computer. 

From macOS 10.14 onwards, you`ll need to go to System Preferences -> Security & Privacy and then choose Privacy window. Click `microphone`and select the checkbox next to Wavetool app to allow it to access any core audio device. Note: Apple uses “microphone” in this dialog, but the context includes inputs from any audio device.

With iOS version 14 or later, you’ll need to change the Privacy settings to enable the connection. On your iOS device go to Settings -> Privacy -> Local Network and make sure Wavetool has a permission to use the Local Network. If that does not help, make sure in both macOS and iOS app the Wavetool (server) Identifier (in Preferences) is set for the same name. As a default it should be: wavetool

Make sure that your SLX-D “Controller Access” has not been blocked. Go to SLX-D menu 5. Advanced Settings -> 5.3 Controller Access and make sure the access is allowed. If it is blocked, please change it to allowed.

No Clients needed. You`ll need a Client feature included in Platinum Bundle only when you want to have a multi-user setup with independent audio mixes, audio outputs and channel layout on Remotes.

At the moment there are no plans for a Windows version of Wavetool.

The Trial mode will work for 7 days. Trial has all the features enabled and after 30 minutes the audio & RF curves will be muted until reboot. 

Use unique channel names on you wireless devices. Also check the other settings: Make sure your computer network port and wireless receivers are in the same control subnet (not for example Dante network). Turn off wifi for the setup. Start by using static IPs on both computer and wireless receivers to make troubleshooting easier. Remember to add your wireless receiver CONTROL (not DANTE) IP addresses to Wavetool`s Wireless IP List and choose the correct receiver model. After adding the CONTROL IPs to the list, give Wavetool ten seconds to poll the receivers before opening CH I/O and Wireless Device drop down menu. If you are using Shure SLX-D, make sure that the control access has not been blocked. Go to SLX-D menu 5. Advanced Settings -> 5.3 Controller Access and make sure the access is allowed. If it is blocked, please change it to allowed.

If you are updating from an old Wavetool version (3.77 or older) you will need to go to Wavetool download page, download the latest version and replace the old version with it. 

If you use Mac`s built-in headphone output as your audio device, first connect the headphones to your Mac and only then launch Wavetool. Sometimes when connecting / disconnecting the headphones to/from the computer will change the sample rate of the built-in i/o to 44,1kHz and this will cause the distortion. Wavetool requires the audio device to be set to 48kHz or 96kHz for both input and output device. Make sure that your Wavetool Audio Buffer Length is long enough for your audio device. Default is 128 samples which works well with most of the audio devices. If making buffer size greater does not help, please record your audio with software like Audacity, Reaper or Garage Band and verify that your audio is clean in the recording. If this is not the case, you probably have an issue with your audio chain / network.

We have seen a few cases where RME audio device was in use together with Wavetool. RME driver was not up to date and was sending a lot of MIDI messages to Wavetool. If you experience any memory problems with Wavetool & RME audio device, please update your RME driver to the latest one and see if it helps. Also, you can bypass MIDI in Wavetool preferences. Reboot Wavetool after clicking “Bypass Midi”. 

Opens the Wavetool User guide at Shure.com and provides assistance in using the software

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