Most frequent questions and answers
Please check that your Players file (.pla) is not more then 20MB. You can do this by going to the Players list and then saving the Players file to your desktop. Then with a mouse right click -> Get Info to see the size of the Players. Wavetool v 2.68 or newer has a “Compress Images” button in the Players window. By using this button, your .pla file will be compressed. After using the “Compress Images” feature, you`ll need to reboot Wavetool to make the smaller images active. Also check that you have not enabled Instant Replay on too many channels. The up right conrner of the Channel I/O window shows the amount of RAM you are using for Instant Replay. If this value turns red, you`ll be on the limit. Mac`s Activity Monitor -> Memory is a good place to check how your computer is doing Memory & CPU wise. Keep your Wavetool updated and always on the latest release version.
From macOS 10.14 onwards, you`ll need to go to System Preferences -> Security & Privacy and then choose Privacy window. Click `microphone`and select the checkbox next to Wavetool app to allow it to access any core audio device. Note: Apple uses “microphone” in this dialog, but the context includes inputs from any audio device.
Please make sure you have selected Axient Digital, NOT Axient (analog) from Wavetool Wireless IP List.
No Clients needed. You`ll need a Client feature included in Platinum Bundle only when you want to have a multi-user setup with independent audio mixes, audio outputs and channel layout on Remotes.
Desktop Remote is free of charge just like the iOS mobile Remote. Downloads
Yes. Chat is included in Wavetool Bundle and Platinum Bundle
At the moment there are no plans for a Windows version of Wavetool.
The Trial mode will work for 7 days. Trial has all the features enabled and after 30 minutes the audio & RF curves will be muted until reboot.
Use unique channel names on you wireless devices. Also check the other settings: Make sure your computer network port and wireless receivers are in the same control subnet (not for example Dante network). Turn off wifi for the setup. Start by using static IPs on both computer and wireless receivers to make troubleshooting easier. Remember to add your wireless receiver CONTROL (not DANTE) IP addresses to Wavetool`s Wireless IP List and choose the correct receiver model. After adding the CONTROL IPs to the list, give Wavetool ten seconds to poll the receivers before opening CH I/O and Wireless Device drop down menu. Read more about wireless and ip settings
Name your wireless receiver channels with unique names either from the receiver manufaturers own setup program or directly from the receiver front panel to let Wavetool detect the receiver channels correctly.
With iOS version 14 or later, you’ll need to change the Privacy settings to enable the connection. On your iOS device go to Settings -> Privacy -> Local Network and make sure Wavetool has a permission to use the Local Network. If that does not help, make sure in both macOS and iOS app the Wavetool (server) Identifier (in Preferences) is set for the same name. As a default it should be: wavetool
If you use Mac`s built-in headphone output as your audio device, first connect the headphones to your Mac and only then launch Wavetool. Sometimes when connecting / disconnecting the headphones to/from the computer will change the sample rate of the built-in i/o to 44,1kHz and this will cause the distortion. Wavetool requires the audio device to be set to 48kHz or 96kHz for both input and output device.
Make sure that your Wavetool Audio Buffer Length is long enough for your audio device. Default is 128 samples which works well with most of the audio devices. If making buffer size greater does not help, please record your audio with software like Audacity, Reaper or Garage Band and verify that your audio is clean in the recording. If this is not the case, you probably have an issue with your audio chain / network.