Learn & Support

CONTACT US

support@wavetool.fi

Local time at our office is 11:52 AM (GMT+3)

Share your thoughts and ask for peer support at

https://groups.google.com/­forum/#!forum/wavetool

HOW TO WAVETOOL,
10 easy steps

  1. Download and drag Wavetool to your applications folder.
  2. Connect your audio devices to your computer.
  3. Run the Wavetool on your mac and check the license.
  4. Select your soundcard.
  5. Write down channel names and create groups.
  6. Download the Wavetool Remote iOS app from the iTunes App store for great remote functions
  7. Connect your mac and mobile device to the same network
  8. Enjoy the show!
  9. ???
  10. Profit!

Basic functions

This is Wavetool Remote on an iPad.

This is a channel. The input number is indicated top left. Channel name is located bottom center. The blue trace shows the last 10 seconds of sound level. The two greyish horizontal lines mark -18dBFS and 0 dBFS peak levels respectively. Audio levels below  -48 dBFS are not shown.
This is a channel. The input number is indicated top left. Channel name is located bottom center. The blue trace shows the last 10 seconds of sound level. The two greyish horizontal lines mark -18dBFS and 0 dBFS peak levels respectively. Audio levels below -48 dBFS are not shown.
To listen to a channel, click/tap on it. Active channels are surrounded by a green frame. You can change the single/mixed listening mode in preferences.
To listen to a channel, click/tap on it. Active channels are surrounded by a green frame. You can change the single/mixed listening mode in preferences.
Certain channels must be kept on at all times and good examples are comms or band talkback. Simply press on the channel until the frame turns white (1.5 seconds). Now the channel is locked in “Hard Solo” Mode. Remove the lock by pressing the channel again.
Certain channels must be kept on at all times and good examples are comms or band talkback. Simply press on the channel until the frame turns white (1.5 seconds). Now the channel is locked in “Hard Solo” Mode. Remove the lock by pressing the channel again.
In our shows there are usually many channels and it is hard to keep track of them all. That’s why we created groups. Groups use a coloured background, instead of the normal grey, to highlight each channel name. You can listen to all the channels in a group by pressing the group button.
In our shows there are usually many channels and it is hard to keep track of them all. That’s why we created groups. Groups use a coloured background, instead of the normal grey, to highlight each channel name. You can listen to all the channels in a group by pressing the group button.
Groups that have channels assigned to them are expanded.
Groups that have channels assigned to them are expanded.
When the SCP algorithm detects a problem in a channel, Wavetool immediately draws attention to it by using bright red background. All alerts can be cleared using the “Reset” button. You can change the SCP sensitivity under Preferences
When the SCP algorithm detects a problem in a channel, Wavetool immediately draws attention to it by using bright red background. All alerts can be cleared using the “Reset” button. You can change the SCP sensitivity under Preferences

RF Integration

Supported receivers:

  • Lectrosonics Venue2
  • Sennheiser Evolution G3
  • Sennheiser 2000 series
  • Sennheiser 3732-2
  • Shure Axient
  • Shure UHF-R
  • Shure ULX-D
  • Shure QLX-D
  • Sony DWX-Series
  • Wisycom MRK950 & MRK960
  • More models & brands coming soon...

You need to type in the transmitter's ip address and select type of transmitter. Do this by opening the "Wireless IP" window under Edit (Cmd+W). You can save your ip setup and open it at a later time. Once the setup is done the "Ch I/O" page will show all detected receivers by name in the drop-down menu.

HINT: The receiver channel names need to be different for every channel that you want to use.

HINT: For the Sennheiser G3 500 & 2000 series the RX/TX firmware needs to be 1.7 or higher

HINT: For Wisycom it is not possible to run the Wisycom Manager simultaneously with Wavetool due to a limitation in the receiver.

- The red trace shows the last 10 seconds of the combined antenna input.
- Next to the input channel number A/B letters show the active antenna input on the receiver.
- A battery indicator is located on the top right.
- The red trace shows the last 10 seconds of the combined antenna input.
- Next to the input channel number A/B letters show the active antenna input on the receiver.
- A battery indicator is located on the top right.
There are two types of alerts available when connected to a wireless receiver.
- The “LOW RF” alert will turn on when the incoming RF signal drops to zero. This alert can be turned off on a channel-by-channel basis in the "CH I/O" window.

  - The “Low battery” alert will turn on if battery status goes below 30%. Please note that Wavetool is dependent on the transmitter to convey the correct battery data.

The LOW RF alert will recover when the RF level comes back. You can change this behaviour in the Preferences (Cmd+P) window.
There are two types of alerts available when connected to a wireless receiver.
- The “LOW RF” alert will turn on when the incoming RF signal drops to zero. This alert can be turned off on a channel-by-channel basis in the "CH I/O" window.

- The “Low battery” alert will turn on if battery status goes below 30%. Please note that Wavetool is dependent on the transmitter to convey the correct battery data.

The LOW RF alert will recover when the RF level comes back. You can change this behaviour in the Preferences (Cmd+P) window.

Ch I/O

HINT: Select multiple channels to make quick adjustments.

HINT: Use ENTER and TAB to move between Names, Gain and Pan for faster editing

  • Channel Number is the input number of your audio device
  • Name: Edit names by double clicking on the name.
  • Group: Assign channels to groups for faster control
  • Enable: Enable the channels you want to show up in the program layout
  • Hard Solo: The channels you always want to listen to, e.g. A mix from FOH,Mon or Comms
  • Gain: Edit the input gain. Audio level meters are always PRE gain. We want you to see exactly what is coming in.
  • Pan: between -100 (left) and 100 (right)
  • Disable SCP: SCP is designed for live microphones. You might have other input sources. Disable SCP to avoid too many false alerts.
  • Disable RF Warnings: If your transmitters move out of reach a lot you might not want to be alerted every time.
  • Wireless device: Link an RF receiver to the input channel. This will display RF and battery data.
  • Group names: Assign a name to your group. Update groups to show the names in the group column on the left side
  • Output channels: Patch the stereo output of the application to the correct channel on your audio device. Please note that different in/out device combinations are possible. It is also possible to create an Aggregate device in OS X Audio MIDI setup if you want to go crazy and use a lot of inputs.

Preferences

Under the Preferences menu you can adjust the following settings.

  • SCP sensitivity (Default: Hight). Lower the setting if you are getting too much errors. SCP is looking for unnatural sounds and you might need to change this setting depending on type of microphone or sound source. High gives more alerts, low gives less.
  • Low frequency detector sensitivity (Default: High). SCP looks for very low frequencies that are produced when a cable is broken. If you are working on a loud stage or microphones are near bass cabinets you will need to lower the sensitivity.
  • Single solo mode. Familiar from most mixing consoles. When activated you can only listen to one channel at a time. When not activated the channels will work in "mixed solo"
  • Disable all warnings. Maybe you are preparing the gig and don't want multiple alerts going off.
  • Recover from RF warnings. If your artist is running back and forth to a dressing room with no RF coverage then the Low RF alert will be reset once the transmitter is within range.
  • Streaming mode: Do you want your iOS audio stream to be mono or stereo?

HINT: It is best to use a 5GHz WiFi access point for streaming. Stereo streaming will use 2x the data.

Streaming

Wavetool can stream audio to your iOS device. We want the best possible quality, so the stream has no data or audio compression on it. We stream full quality PCM. A Typical latency setting for the audio stream in a good network is 1,5 seconds. On a bad WiFi connection, you will notice the buffer size fluctuating widely. If the buffer runs out, the connection will be reset and the buffer will need to refill itself before audio playback can resume.

Start the stream by tapping on the “Start stream” button in iOS.

Tap on Stream Buffer to edit the buffer. The buffer size can be adjusted from 50 to 3000 milliseconds. Try with a small buffer size first and increase it if you encounter problems.

How should Wavetool be connected?

Using traditional USB or networked audio interfaces there are many different options. Here are two system drawings using Dante and MADI as examples to help you get going.

DANTE
Using Dante Virtual Soundcard from Audinate you can get your Dante audio network channels to show up in Wavetool. You can then stream your monitor feed back to the Dante world or simply plug in your headphones in the computer.
Wavetool Dante diagram (PDF 50 KB)
Wavetool Dante pictorial (PDF 1,1MB)

MADI
MADI being the choise of many console makers, it is easy to plug Wavetool in to your MADI stream. Split the MADI signal from your stage rack and plug it in to a MADI interface in your computer. You can then listen to the MADI feed with headphones, external sound card or by building a WiFi network for remote operation and listening with iOS devices.
Wavetool MADI diagram (PDF 51KB)
Wavetool MADI pictorial (PDF 1,8MB)


Does SCP really mean Snap, Crackle & Pop?

Yes.

SCP, short for Snap, Crackle and Pop is our own algorithm for detecting problems in an audio signal. SCP is designed for use in live theatre and other applications with live microphones. It has been tested with dpa miniature capsules connected to various wireless systems and dpa 4099 instrument microphones. Set the SCP alert level to your liking under Preferences. High sensitivity will give you more alarms while low sensitivity will be more robust. SCP will tell you when it thinks you might have a broken mic cable or other unwanted signal.

Audio interfaces and sample rates

You can use different input and output devices (e.g. Madi in -> internal Line Out). Wavetool supports 48kHz and 96kHz sampling rates. Wavetool prompts you to choose the interface at startup. Both interfaces need to be in the same sample rate and bit depth before Wavetool can accept them. Please go to OS X Audio/MIDI Setup and ensure that your devices are in the correct sample rate and bit depth.

Wavetool has been tested with Dante Virtual Soundcard, Digigrid MGB and RME HDSPe (using thunderbolt PCIe chassis). Our test computers range from various Mac laptops to MacMinis. We are confident that Wavetool will run seamlessly on any up-to-date Mac.

Creating an aggregate device

It might be necessary to use inputs from different audio interfaces. Apple uses a function known as aggregate device, which allows the user to create a virtual sound card that uses many physical interfaces. Because this is all Core Audio, Wavetool will happily use aggregate devices.

For instructions on creating an Aggregate Device, please check out this neat step-by-step guide from Native Instruments or Apple.

HINT: You can change the channel order in an aggregate device by dragging the interfaces from left to right in the setup screen.

How to network

A simple guide for simple audio professionals.
Wavetool supports:

Easy setup

  • Automatic discovery within a local network. No network or port setup needed for the user.

Advanced setup

  • Do you live in a larger managed network environment? No problem! Use static ip addresses for your devices. Wavetool traffic can be routed between Vlans. All you need to know is the IP address that your computer uses to connect to the network with access to the iOS device. That address needs to be entered into the Wavetool iOS client.
  • Wavetool uses TCP and UDP traffic. If the TCP port 57576 and the UDP port 5353 (Bonjour) are blocked, your IT wizards will need to open them. Sennheiser receivers talk on UDP port 53212.

Cable or WiFi?

We recommend connecting your mac to the network with an ethernet cable. For best streaming results, it is safer to leave WiFi for your mobile device, although it is still possible to use it for the computer if necessary. Recommended settings for show computers:

  • Turn Wi-Fi OFF
  • Turn off option "Show Wi-Fi status in menu bar"
  • Go to System Preferences -> Network. Select Wi-Fi on the list. Press the "-" button on the bottom and "Delete the selected service"
  • Now your computer is operator-safe!

DHCP or STATIC addresses?

DHCP automatic ip addresses are a nice way of getting all you devices to be easily found on the network, but we have noticed that DHCP addressing causes a lot of issues for many sound engineers. We recommend putting static ip addresses on all your gear.

Default Gateway

In case you ever need to connect your Wavetool computer to internet or other networks it is also good to keep the Default Gateway set to 0.0.0.0. Otherwise your computer might get lost and think it will find google on your control network. (Please disregard this if you live in a larger network with virtual lans and you know what you are doing. But if you already know then why are you still reading?)

Multiple network cards?

We often see people running separate networks for audio (as in Dante or Ravenna) and control (wireless receivers and Wavetool iOs devices). We do it ourselves. As long as you keep you cables marked and color coded you should be fine. Use static addresses (see above) for all networks and leave the Default Gateway empty (see above). It also helps to rename the network card so you can find them easier (press the gear under the network interfaces list to do this).

Troubleshooting network problems

iOS devices and streaming

If the iOS device jumps between two WiFi access points it will lose connection for a short period of time. This will reset both the connection and the iOS audio stream. If you encounter problems with your network, here are some things to consider.

Currently, iOS devices automatically search for internet connections on a given network. If the network is a local one without access to the the internet, the connection drops and therefore, you should manually specify network use without internet access under iOS settings.

Trouble finding your wireless receivers?

  • After you put in the ip address of the receiver Wavetool will look for receivers every 10 seconds so please be patient.
  • Wavetool lists your wireless receivers by name in the drop-down menu under CH I/O, so make sure every channel has a unique name. Format the names as 01_Name to get a nice alphabetically sorted list.
  • Make sure your computer ip address is in the same subnet range as the receiver (if receiver is 192.168.1.45, then you computer ip address should start with 192.168.1 and end in something else than any other device on the network)
  • Can you ping the receiver? Open Terminal.app (under Machintosh HD/Applications/Utilities) and write in ping [ip address] (example: ping 192.168.1.45). You should see that the receiver is responding. Quit by pressing CTRL+C. If the receiver is not responding you have a problem with the network settings. Check receiver, computer and network switch settings.
  • Are you using multiple network interfaces? Try turning Wi-Fi off and disconnecting all other networks for troubleshooting.
  • Are you using DHCP? Set all the devices to static addresses.
  • If your are using Wisycom receivers please make sure that the Wisycom control software is not running. The receivers can only accept one connection at a time. Sorry.

WTF is WaveToolFile format?

Yes.

We want to save your show. We want you to save your show. Oh, and enable you to open it again at a later time. All settings of your show are saved as WTF.

Software requirements

Wavetool on mac supports OS X versions 10.10.5 (Yosemite) and later. Minimum screen resolution 1024x768

Wavetool on iOS supports iOS version 8 and later.

Novation Launchpad

For external hardware control, Wavetool supports Novation Launchpad (all current versions, as of March 2016). Wavetool searches for MIDI devices named Launchpad, and the Launchpad does not require a driver. If your are unsure if your computer has detected your Launchpad, please check Audio MIDI Setup.

  • Active channels are Green
  • Muted channels are Red
  • Locked channels are Orange
  • First row buttons 1-8 are Groups

HINT: Long press to lock channels also works with the Launchpad.

If you would like to see general MIDI support, please write us love letters and you might just get a response.

Downloads

Download the latest version of Wavetool here: Wavetool.dmg

To download the iOS Remote software, please visit the iTunes App Store.

Licensing

Wavetool will work 7 days without a license on your computer. This is enough time for you to fall deeply in love with us. To make our platonic relationship official, get your Wavetool license in our shop.

One Wavetool license costs 980€ excl. local VAT (Finland). One license allows you to install wavetool on one computer at a time. You can move your activation to another computer by removing the activation in the Application Menu under "Wavetool" -> "Remove Activation".

If your are interested in production-specific licensing options we ask that you please contact us directly.

Once you have completed your payment, your order will be processed manually and you will receive a license code via the email address you provided. We process orders within 24 hours.

With any license problems or questions please contact support@wavetool.fi

Wavetool Legacy

With Wavetool Legacy you can monitor Sennheiser EM-3532 receivers over RS485. Supported features:

  • RF data
  • Battery data
  • Change the EM3532 ID number
  • Monitor up to five receivers linked over one serial port.

For instructions on how to connect and use Wavetool together with Sennheiser EM-3532 receiver check out these PDF:s:

Wavetool EM3532 Diagram (PDF 51KB)
EM3532 Wavetool Instructions (v2, PDF 198KB)

To use Wavetool Legacy you need to download a separate verision that can be found here.